- Can you provide examples of your previous work?
----I've included a diverse range of designs and work types in the portfolio. If you're a potential client seeking YouTube video editing and we're in the consulting phase, I provide an option for a sample edit. This involves working on a 1-minute clip from your footage for a nominal fee before we move into the contractual agreement phase.
- How do I get started with a project?
----After reaching out with your idea, we schedule a consultation to delve into your goals and expectations, addressing any questions you may have. If we find that we're a good fit, I'll guide you through a design brief to gain a comprehensive understanding of your company and the project scope. Subsequently, I provide a detailed proposal outlining the project scope, timeline, and costs. Upon your agreement, we sign contracts, and the work begins.
- What is your typical turnaround time for projects?
----Turnaround times depend on the project's size. For smaller tasks like thumbnails, delivery can be expected within 24 - 48 hours. For more extensive projects like YouTube video edits spanning 8 to 15 minutes, the turnaround time is typically one week. It's important to note that these timelines are contingent on receiving raw materials from you, the client, promptly.
- Is there a consultation or discovery phase before starting a project?
----Yes
- What information do you need from me to start a project?
----The Design Brief.
- Do you offer revisions, and is there a limit to the number of revisions?
----Yes we offer revisions, and yes there is a limit on the revisions. The number of revisions is determined by the service tier you choose.
- How do you handle payments and what are your payment terms?
- Can you assist with content creation, or do I need to provide all the raw materials?
----Yes, we can assist with content creation. when stock images or B roll film is required. We gather the raw watermarked material. You pay for the licensing after the design is finalized and then watermarks are removed.
- What software and tools do you use for graphic and video editing?
----The Adobe Suite of tools. Adobe Photoshop, Illustrator, After Effects, Premiere Pro, Character
Animate, and InDesign
- Are there any additional fees or costs not mentioned in the pricing structure?
----Stock images, B roll film/video, and sounds if they require licensing for social media or YouTube. I will always recommend free images, video, and sound.
- Do you offer discounts for bulk or ongoing projects?
----Yes.
- What happens if I'm not satisfied with the final result?
----We revise the project at an hourly rate. We always get approval on final designs before completing the work, however, on the rare occasion when the decision-making person changes within your company as work is completed and they want something different we can do additional work at an hourly rate.
- Can you work with specific branding guidelines or existing style guides?
----Yes, absolutely.